DR
Daniel R

1 reviews | Active since Oct 2015

11 Oct 2015, 11:25

CD Kry for PC Game Already Used

I purchased a PC game that came in an open box. they brought the disc and booklet containing the activation code seperately to the counter, i inspected the disc but did not think to question the activation code. At home i proceeded to install the game and entered the activation code only to be met with a screen saying that this code has already been activated and and is assigned to a different user. Clearly the staff either used the code themselves or passed it onto a third party. I now sit with a piece of software that i cannot use and an activation code that has been ****** from me! This is unacceptable and i will never purchase software from your stores again.

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Replies (1)
Toys R Us
Toys R Us's reply12 Oct 2015, 11:06
Official
Hello DannoZA,

Many thanks for bringing this to our attention.

I humbly do apologize for the inconvenience and upset that this has caused.

kindly note that I will have this escalated to the area manager so that he is able to investigate this matter and revert asap with feedback.

Warm Regards.

The Toys R Us Team.