CANAL WALK FAILURE!

I visited canal walk branch on 2nd September 2019 and enquired about a specific baby bath with stand. The store assistant brought me the bath stand and bath tub I asked specifically if this was the correct bath tub for that specific stand was told emphatically it was. I paid and left the store to browse in the mall. Whilst browsing in the mall I noticed quite a bit of scratches on the bath stand and thought this appears to have been a damaged item. I went back to the store immediately spoke to the same store assistant and showed him the scratches, he apologized and took the bath stand to the store room. After a while he returned and told me all the other bath stands in stock all have scratches on them and unfortunately there was nothing they could do except a refund. As this was an urgent item I acceded with a damaged bath stand and left the store. When I got home took the bath stand out of it’s wrapping it appears there was some missing parts as the bath didn’t hold securely in place. Now I was fuming as I purchased a DAMAGED bath stand with MISSING PARTS! I spent valuable time and money and will now be forced to return to the store wasting more time and effort whilst my wife does not have a bath for a newborn baby! After complaining I was told to return bath stand which I did and was given another stand in new wrapping, I once again confirmed if all was in order and branch manager ****** acknowledged.

When I get around to assembling the unit I find that there are missing *****s inside the wrapping! Branch manager once again apologizes and request I visit store for the 3rd time!

This is poor service of the highest order, I highly recommend you avoid this company at all cost!!

What initially cost R499 ended up costing me R1000!