Broken Toys and very bad attitude

we bought a mer**** doll for my daughters 3rd birthday on Sunday the 11th of October. When she opened it, the tail was broken. She got the same doll from her school for her birthday, this one was also broken. I took it back to the branch where we purchased it. The supervisor had such a bad attitude and dealt with me as i am a ********. All the accessories was still tied up in the box so you can see the toy was never used. he confronted me about the slip and i tried to explain this was a gift. he started laughing saying he will not assist in exchanging the toy and i should learn to keep my slips (after explaining this is a gift) I then requested for the head office number and he said if I want it I should get it myself. i am very disappointing as i never received such bad service from the other branches, they are always willing to assist. No my daughter has no gift to play with at the cost of the supervisors amu*****t. he was unfriendly and acted out of pure spitefulness. not willing to assist. if this is the service you get from Menlyn i will never ever return to their branch.