SM
Shane M
1 reviews | Active since Oct 2013
15 Apr 2016, 10:04
Broken Electic kids car
We Purchased a kids electric kids car and used it once and it did not work , take it back and they replaced it with a new one (different colour and model) which I was fine with , use it once and again the gears in gear box not meshing. Open up gearbox and gears are broken. Go back to shop ask for refund but No they say and say they will send in for repairs. Wait for weeks and get it back Finally get it back. Try again and same problem.....open up 'FIXED' gear box and NOTHING HAS BEEN DONE!!! My Poor child just wants to ride a dam car!!!
Helpful (0)
Replies (1)0
Replies (1)
Toys R Us's replyOfficial
15 Apr 2016, 10:58Hello shanedm,
Many thanks for reaching out.
we do apologize for the experience thus far.
please note that we will escalate this onto the area manager whom will investigating this and will revert once addressed in store.
Warm Regards,
The Toys R Us Team
Many thanks for reaching out.
we do apologize for the experience thus far.
please note that we will escalate this onto the area manager whom will investigating this and will revert once addressed in store.
Warm Regards,
The Toys R Us Team
Toys R Us's reply15 Apr 2016, 10:58
Official
Hello shanedm,
Many thanks for reaching out.
we do apologize for the experience thus far.
please note that we will escalate this onto the area manager whom will investigating this and will revert once addressed in store.
Warm Regards,
The Toys R Us Team
Many thanks for reaching out.
we do apologize for the experience thus far.
please note that we will escalate this onto the area manager whom will investigating this and will revert once addressed in store.
Warm Regards,
The Toys R Us Team