Bought Kurio watch,25th Nov2017, 1 of the bands were damaged so i returned it on the 2nd/12/ not a lot of info was given. now i was told to return the entire package on the following day. then i received a call they took my email address down so

Bought Kurio watch,25th Nov2017, 1 of the bands were damaged so i returned it on the 2nd not a lot of info was given. now i was told to return the entire package on the following day(5th/12/2017). then i received a call they took my email address down they said that was so that I could see the communication between TRU and the repairs. on the 6th of DEcember, I received an email with attachment of a document that I had to fill in, I then complained of the process, then they filled it on my behalf. 9th DEcember I requested feedback only to receive a response on the 11th of December 2017. I was informed of the 21 day period and how I could not be given a new Kurio watch or how they could reimburse so that I may buy another Kurio watch elsewhere. Mind you this watch I had bought as a gift for my daughter now she has gone for almost 2weeks without it. it was less than 10days old when I had returned it. my issue here is the lack of information they had given me, I should have been informed of the 21day period, now I am being told that the repairs dpt is in Durban, quiet frankly as a customer I don't care where the repairs is. I had spent R999 for that watch. For what? they are only telling me (informing me of their policies and procedures only yesterday???how does that help with my decision making?