Black Friday Dissapointment

Purchased a board game on the Black Friday morning around 4am , was able to check out and money had gone off my account . However I never received an order comfirmation via email. Tried logging back onto my account to make sure that my order went through however was unable to login . Assuming I may have forgot my password I tried resetting but no emails came through.

I went into the the gateway store hoping they would be able to assist however they asked me to contact head office. I have sent numerous email to them regarding this and no response. I tried calling the head office (online department) no answer , I finally got ahold of customer services however the lady was least helpful and told me that I need to try again. I was told that they were having issues with their online store , it has been about a week. How long does it take them to fix these issues?

The least they could do is inform their customers of the issues they are experiencing instead of leaving us in the dark,

I am utterly disappointed in their ethics and customer service.