Black Friday a horrible experience and no feedback from customer service.

What does it take to get a response from the Toys r Us customer Service team? I hope this does!

So, they launched there Black Friday deals earlier on Thursday evening at 9PM. So I was checking out the specials before hand and they had the items in stock. So at 9 I was ready to go. Logged in and then when I tried adding item to my cart they were sold out. My question is how is it possible to be sold out of an item in under 2 minutes. It makes me ask the question whether they even had stock of the item. As frustrated as I was I decided to make the trek early the next morning to one of there branches. Yo my surprise they only had 3 of the particular item in stock to start with. The items were sold out I then asked them to check with other branches and guess what sold out 2. So then I went and called the other branches and found out they also only had 2 or 3 of the items to start with. I must say this was really bad planning by Toys r us as they advertised Black Friday so aggressively by in my opinion they could not deliver at all. On top of that Lodged a complaint of the online form and also requested that someone contact me back. Guess what it’s a week later and still no feedback on my complaint.

Please if you see this, contact me back.