AH
Alison H

1 reviews | Active since Mar 2011

06 Feb 2016, 08:26

Best Customer Service

I want to compliment Adrie for her assistance in exchanging a Barney toy that was no longer working properly. She kept me updated throughout the whole process, phoning me on a daily basis. I am very grateful for the excellent customer service and quick response. Thank you Adrie, I really appreciate your hard work and great attitude. My little grandson was so happy to see his Barney singing again!

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Replies (1)
Toys R Us
Toys R Us's reply08 Feb 2016, 13:30
Official
Hello Alison2658,

Many thanks for sharing this compliment with the team.

kindly note that we are ecstatic to hear that you have had a pleasant experience with toys r us.

kindly note that I will be escalating this compliment onto the area manager so that Adrie receives the recognition and acknowledgement that she does deserves.

Warm Regards ,

The Toys R Us Team