bad service

on the 23rd December 2020 i rushed from home pass 7pm to get to toys r us canal walk to buy my kids Christmas gifts. when i came to the till the cashier wasnt very welcoming and she was chatting to a other customer next to her, when it came time for me to pay she walked away and told me to swipe so long. i swiped, and it said approved, when she came back she told me it didnt work and i must swipe again, the notification went off on my phone and the money went off my bank account, i refused to swipe again and she just pulled her nose up and sulked with out explaination, one of the other cashiers then came to explain to us, after about 15 mins i asked them to call the manager, the manger also didnt give us a say in the matter and told us we cant take the toys as its not there fault, but as far as i no the money left my account, i left the shop pass 9pm with no toys and R1199.00 spent. i then returned to the store the next day after spending over R200 airtime calling my bank and toys r us... when i returned to the store i was then held up another hour trying to sort the matter out and was told my money will be in within 24 hours.... i think it is is a dissapoinment as i had to swipe again for my kids gifts, what if i didnt have money to swipe again, what if i borrowed that money to buy the gifts, what if the next day was christmas and my kids didnt have gifts, i drove 4 times to Canalwalk ... which is a 30 min drive from where i live... it was a inconvience... and also while i was standing by the till on the 23rd December. i asked one of the guys on the floor to find out about a product, so day is the 30th december, iam still waiting for him to get back to me.