Bad service!

Good day

I'm sincerely hoping that you can help me out with this issue.

On the 12th Dec 2018 I purchased 3 items from toys r us moffet retail center Port Elizabeth . I purchased these goods on behalf of my daughter's grandmother, as her Christmas present. One of them Being a frozen volkano sing a long microphone and speaker set for R299.

Christmas day we unwrap the microphone, insert batteries and the screech coming from it is too terrible, and after trying different angles etc we decide best thing would be to take it back, as no way that my 3 year old could use it. Today we take it back to the store and I explain the situation, a sales lady tests it and agrees that it cannot be used.... I did advise them that unfortunately with it being a gift I do not have the slip (grandmother in east London and cannot locate it). They offer to call the manager for me, a gentleman with hair in a pony tail (I unfortunately did not get his name). Approaches me VERY ABRUPTLY! asks me "what is the problem? " I told him my situation and was wanting to ask if perhaps I can produce a bank statement with proof of the purchase made and perhaps they could go back and help me to check on their side as I do not have the slip. He very rudely asks me "do you understand the policy or not?"..... Well he didn't give me time to finish! He then told me that he is very tired of walking through from the back office all the time to tell customers the same thing, no slip no changing. At this stage there was no one in sight and he did not give me time to reply, he turned and walked away! I politely took my goods and left the store.... I did not appreciate the treatment I got and think that the man that spoke to me should not have been in the position he was in if he could not deal with public!

I do have proof of the purchase through my banking statement. - total purchase of R499.70

I also am very disappointed in the product, for the amount of money the grandmother paid for it not to work.... I also had an extremely sad time telling my 3 year old that I could not change it for her, and that in fact her Christmas present was STILL useless to her!!

Now I am really hoping something can be done about this situation as I would dearly hate to take this further.

I would appreciate feedback.

I have attached a picture of the goods in question.

Thanking you kindly

Sharlene dell

The above message detailing ********** service I reveivedvwas forwarded to toys r us on the day it happened.... 29th December! I have had ZERO response. I for one will NOT set foot back in that store again.