Bad Service

<p>On Saturday 30th July 2016, I went to @ToysRUs Atterbury. As I got to the shop I spoke to the security guard first, and he was rude. Then I asked to speak to someone that will understand me, a lady by the name of Nontokozo Mahlangu came to me and I explained to her that I got gifts from friends but unfortunately I got two of the same gift and I don't have the prove of purchase. I asked them to assist me with exchanging them, I was told that they can't do that. To my surprise the gifts were bought @ToysRUs, but I can not be assisted, I can't have same gifts which are going to be used at the same time for the same purpose. This is the first time I've experienced something like this as other shops can assist their costumers in exchanging gifts without a prove of purchase and the gifts are sealed and still in good condition. I love the store very much as I always buy toys and baby stuff but I'm very disappointed and sad that I can't be helped. Yesterday 1st of August I complained on theIraq facebook page and I was promised that the matter will be escalated and the area manager will call me but nothing has happened yet, I called their head office as well and I was told that the lady working with complaints was on lunch I left my number for them to call me back but yet again I'm still waiting, this is disappointing and unprofessional. </p>