ML
Monique L

1 reviews | Active since Apr 2014

20 May 2015, 22:16

Bad quality, No service, No Communication

We purchased a Bounce stroller from store in March'15. The cashier insisted on fetching us a stroller in a box, since we came to the tillpoints with stroller on display - which I think was very nice of her. My husband assembled the stroller just outside the store as we needed a stroller for when we go to the mall. He took the stroller back in, as one set of wheels hung in the air even when my daughter was sitting in the stroller. He was then offered, or he took the display unit as there was no more stock available - which was also fine. Beginning of May'15, we spoke to the branch manager, Stewart, and explained to him that the stroller had a problem with the front wheels not turning at all

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Replies (1)
Toys R Us
Toys R Us's reply21 May 2015, 10:18
Official
Hello nikkilouw,

Many thanks for bringing this to our attention, i sincerely apologize for the inconvenience that has occurred at store level , i will be escalating this on to the area manager and he will be contacting you shortly, however i can assure you that lack of communication is definitely not a norm with toys r us.

Warm regards,

The Toys R Us Team