JM
Jan M

1 reviews | Active since Sept 2013

02 Jun 2016, 07:59

bad experience

<p>On 30th of May I visited your Canal Walk Branch.</p> <p>Most people I know will choose an Item based on the item itself and marked price.</p> <p>I had choosen an Item and went to the cashier to pay. When scaned , the scanned price was much higher than the marked price from the shelf.</p> <p>The item itself had only a barcode without price thus not ****ible to confirm the actual price of the item. I returned to the shelf to confirmed that the marked price was different from the scan price.</p> <p>I took a photo of the shelf displaying the item and the marked price on the shelf.</p> <p> I referred the issue to the manager on duty at that time. He handled the issue very unproffesionally and refused to supply the item to me at the marked price. </p> <p>In future I would rather prefer to rather avoid your store based on this unplesant experience.</p>

0
Replies (1)
Toys R Us
Toys R Us's reply02 Jun 2016, 08:46
Official

Hello Jan ,

Many thanks for reaching out,

Kindly note we will escalate this onto the Area manager so that they are able to investigate this further in store.

Once feedback is made available to us we will revert.

Warm Regards ,

The Toys R Us Team.