Bad Customer Services

Good day

I would like to put in a complaint as I am really disappointed in the Toys R Us store in Bloemfontein.

We went there on Saturday to buy a gift. We decided on a plant set from the Growing Sprouts range. There were 2 different types to choose from, but all had the price of R149.99.

We chose the Venus flytrap set and when we got to the till point, the price was R199.99. We mentioned to the cashier that this is not the price on the shelf, and I had to walk to the shelf and bring her the price tag.

She then saw that the barcode differs from the item to the price it was marked. She then called what I think is the manager and he came to us after consulting with another customer that was very unhappy about something too. He then went to the shelf with us and even though there were 4 price tags on the shelf all marked R149.99, said that we should pay R199.99 because the barcodes differ. I was also made attent that there is a notice on some of the shelves in the shop that you as the customer should compare the price and barcode of each item you buy from the store, to make sure it is correct and to avoid disappointment. This is the first shop that I ever saw that you as the customer should check everything you buy….that is just ridiculous. According to the CPA, the client is supposed to pay the price as marked on the shelf, but they refused.

After they confirmed that I should pay the more expensive price, I left EVERYTHING I intended to buy and left the shop….never to return again.

I find this really disappointing and will not recommend any of my friends to support Toys R Us again.

Kind regards

CP