Bad customer service

As you can see I reported them on the 14th July for bad service it took them 3 days to make contact as where she left a message saying she will phone back Monday which never happened. I had to phone her on Tuesday which she then told me she's out off town and I must give her a week she will get back to me. So from 21st to 28th and today 31st no replay what ever. I went on Google and found abother bad report from the canal walk branch so it looks like they really don't care what the customers say about them. Their service is bad to the core. She tried to fix the stores problem but not what the customer wants. I will definitely never buy from them again and promote my friends also to go to beter shops then toys r us