BAD CUSTOMER SERVICE

I bought two games on Monday the 6th of November. one stopped working on Thursday. unfortunately I could not find the receipt in the house nor in my bag. when I took it to the store they refused to take it back yet I have bank statement reflecting the payment to toys r us, even the lady who was assisting me recognised me . WHAT MORE PROOF DO THEY WANT. today I called customer care they asked me to email proof picture of the item that I bought and I did still non luck I am so disappointed in you guys.

Consumer rights still apply when returning something that is faulty. all I need is proof of purchase which doesn't necessarily need to be a receipt. I do have debit card statement as proof of purchase. I know you are entitled to request proof of purchase but as the consumer act states it does not necessarily means it must be a store receipt. my child only used the game for three days!!! I don't see myself buying anything from toys r us in the near future, I am so not happy with the customer service. I Will fight for my rights!!!!!! I don't see myself buying from toys r us NEVER AGAIN!!!!