jC
jeanna C
1 reviews | Active since Mar 2009
23 Dec 2015, 17:32
Bad bad lack of service
I ordered my son's Xmas gift on the 14th Dec. Received the confirmation email promising to send me more details and tracking. Never received one. I repeatedly tried to find out when it would arrive but my emails to both addresses have been totally ignored. Online tracking showed nothing but \order complete". Today I was able to contact the call centre who told me it would arrive today. 5.30pm and still not here. So now tomorrow I must spend precious family time to go to the mad rush praying to find a replacement"
Helpful (0)
Replies (1)0
Replies (1)
Toys R Us's replyOfficial
24 Dec 2015, 08:30Hello mum,
Many thanks for reaching out ,
I humbly do apologize for your experience thus far.
kindly note that I will be escalating this mail onto the Relevant department and they will be making contact shortly.
Warm regards,
The Toys R Us Team
Many thanks for reaching out ,
I humbly do apologize for your experience thus far.
kindly note that I will be escalating this mail onto the Relevant department and they will be making contact shortly.
Warm regards,
The Toys R Us Team
Toys R Us's reply24 Dec 2015, 08:30
Official
Hello mum,
Many thanks for reaching out ,
I humbly do apologize for your experience thus far.
kindly note that I will be escalating this mail onto the Relevant department and they will be making contact shortly.
Warm regards,
The Toys R Us Team
Many thanks for reaching out ,
I humbly do apologize for your experience thus far.
kindly note that I will be escalating this mail onto the Relevant department and they will be making contact shortly.
Warm regards,
The Toys R Us Team