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Laurika S

1 reviews | Active since May 2010

07 Dec 2015, 12:50

BAD BAD CUSTOMER SERVICE

I bought a BOUNCE 5 in 1 Pram System from ToysRus in January. Recently the prams wheels started getting stuck as I push it around a corner plus the one side brake also gets stuck so hard that if you try to loosen it you break your nails and hurt your fingers. Now I live in Bela Bela and went through to Pta this past weekend to take this pram back. Patrick one of the floor assistants was called to help me and he then took out the front wheels and changed them around which temporarily solved the wheels getting stuck matter... he also advised me as a single parent to take some ghries and smear it on the wheels when this happens again! This is what you have to do with a pram that costs R4299.00!! The brake that was stuck he couldn't do anything about. After he tried to teach me about 5 times on how to loosen this specific brake and then making ****** remarks I called the manager and asked her to loosen the brake which she also couldn't do. I then asked her what she can do for me and apparently if you do not have a slip for a Bounce product they CAN NOT help you at all! So I would advise everyone NEVER to buy at ToysRus. They have NO after-sale service and WONT help without a slip!

0
Replies (5)
Toys R Us
Toys R Us's reply08 Dec 2015, 08:36
Official
Hello Laurika79,

thank you for reaching out.

kindly note that I will escalate this onto area manager whom will be in contact shortly.

Warm Regards,

The Toys R Us Team.
LS
Laurika S's update16 May 2016, 06:46
Reviewer Update
Its now the 16th of May and still I have not heard one word from any of your MANAGERS???
Toys R Us
Toys R Us's reply16 May 2016, 07:35
Official
Hello Laurika79 , thank you so much for reaching out and making contact with us. we do apologize for the service thus far. please note that we are currently following up with your complaint. Many thanks, The Toys R Us Team
Toys R Us
Toys R Us's reply16 May 2016, 14:23
Official
hello laurika79 please note that the following as been brought to our attention after investigation. According to records The stroller was purchased from the Montana branch last year January and was brought into Kolonnade store in December last year as the wheels were not working properly. The bounce strollers have a 6 month Warranty on them and by December last year your warranty would have been exhausted hence the store would have been unable to assist you with an exchange or Return regardless of whether a receipt was in possession or not however they would of suggested that you make contact the repair department or the store could of assisted in this to have the item repaired at your own cost. We do apologize that we are unable to assist further. Warm Regards. The Toys R Us Team
LS
Laurika S's update19 May 2016, 09:58
Reviewer Update
REALLY??? SO YOURE TELLING ME THAT IVE PURCHASED A R3500 PRAM WHICH COULD NEVER BE USED????? IS THAT THE KIND OF SERVICE YOU PROVIDE TO YOUR CUSTOMERS?? NO COMPENSATION? JUST SORRY THAT YOU ARE UNABLE TO ASSIST??? FREAKING RIDICULOUS AND I WONT LEAVE IT HERE!