MJvR
Marelise Janse van Rensburg
1 reviews | Active since Jul 2013
15 Apr 2016, 07:38
4weeks without a response
I was told by the customer service from head office that they will contact me when my goods arrive. Now it 4 weeks later and still NO answer from anyone. I should always be the one to phone to find out if they have my Wooden Cot...... Service is very bad and they cant deliver the service they need to
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Toys R Us's replyOfficial
15 Apr 2016, 07:58Hello Marelise09,
Many thanks for Reaching Out.
Please note that upon your telephone calls to head office you have always asked head office customer service to have Boksburg call you as you were unable to make contact with the store due to the telephone lines.
on the 5th April 2016 after escalating the message to store the Regional manager did make contact with you advising you that they have ordered multiple units of the cot and based on that order they had reserved a unit for you.
at no point did customer service advise you on the cot as they did not have any prior knowledge of the arrangement that you have made with store.
in saying all of the above we will arrange for the store to call you back ASAP advising on the Progress of the order.
Warm Regards,
The Toys R Us Team.
Many thanks for Reaching Out.
Please note that upon your telephone calls to head office you have always asked head office customer service to have Boksburg call you as you were unable to make contact with the store due to the telephone lines.
on the 5th April 2016 after escalating the message to store the Regional manager did make contact with you advising you that they have ordered multiple units of the cot and based on that order they had reserved a unit for you.
at no point did customer service advise you on the cot as they did not have any prior knowledge of the arrangement that you have made with store.
in saying all of the above we will arrange for the store to call you back ASAP advising on the Progress of the order.
Warm Regards,
The Toys R Us Team.
Best regards,
Toys R Us's reply15 Apr 2016, 07:58
Official
Hello Marelise09,
Many thanks for Reaching Out.
Please note that upon your telephone calls to head office you have always asked head office customer service to have Boksburg call you as you were unable to make contact with the store due to the telephone lines.
on the 5th April 2016 after escalating the message to store the Regional manager did make contact with you advising you that they have ordered multiple units of the cot and based on that order they had reserved a unit for you.
at no point did customer service advise you on the cot as they did not have any prior knowledge of the arrangement that you have made with store.
in saying all of the above we will arrange for the store to call you back ASAP advising on the Progress of the order.
Warm Regards,
The Toys R Us Team.
Many thanks for Reaching Out.
Please note that upon your telephone calls to head office you have always asked head office customer service to have Boksburg call you as you were unable to make contact with the store due to the telephone lines.
on the 5th April 2016 after escalating the message to store the Regional manager did make contact with you advising you that they have ordered multiple units of the cot and based on that order they had reserved a unit for you.
at no point did customer service advise you on the cot as they did not have any prior knowledge of the arrangement that you have made with store.
in saying all of the above we will arrange for the store to call you back ASAP advising on the Progress of the order.
Warm Regards,
The Toys R Us Team.
Best regards,