Complaint

My Toyota Fortuner was taken for Service on Friday 18 October 2019. With the booking in Queuing unorganized, no clear indications where to queue. That creates chaos. Security marks vehicles and not even Toyota staff how professional? No documents received that vehicle was booked in. Arrangement was made for vehicle to be ready by 12.00 no feedback only when I phoned for feedback the vehicle was only taken in which was after 2 pm. Then phoned back and told me about the brakes after request the morning for early delivery. Vehicle was only available after 4.30pm. I was in my personal capacity not available to collect vehicle and I send my Daughters for collection, reason why early collection was arranged due to my availability. When my Daughters arrived Melanie Jooste did not even great in a professional way and was rude. She asked for the booking in paper that was not supp**** at booking in due to poor professional service. When we did not have the documents it became my problem and we have to wait for her to investigate, which she did not do immediately but services other clients first. All staff unfriendly from service department to Melanie. This morning I received a call to rate their service and according to above was not good. We received a call back from Melani Jooste where she set up an argument with my daughter that she was not unprofessional and my daughter had a bad day it was not her fault it was my daughters fault which in the above is clearly not us as clients mistake. I will definitely not recommend any clients to Sinoville Toyota. They need to address their staff attitudes and service processes as well us professionality specificly Melani Jooste.