Toyota Roadside assistance Pathetic service

The worst possible experience using this service. I need road side assistance due to my vehicle getting stuck in some soft soil in Durban Wilson’s Wharf. The call Centre advised that the driver will call me. After numerous calls back to the call Centre a driver Eventually calls me and ask what is my issue I explain and then he says he needs to ask his boss and will get back to me.he never gets back to and cuts the call every time I try calling him back. I call Toyota back to advise them I’m still stuck and it getting late and the place is not safe. The agent says there is nothing he can do he is waiting for a driver/company to pick up the request. What’s makes it worse the agent at Toyota has no clue as to when a company will pick up this request. I keep on calling them back they say another driver will call me.After 1 hour and 30 minutes a driver calls to say he is 20minutes away. This is the worst possible service I can’t imagine being stuck in a rural area as no one would probable come. I have no problem in Toyota outsourcing provided the client is still getting good service. This out sourcing of road side assistance has got to be the worst amount all car manufacturer.