Poor service from toyota randstudium .

I experienced a bad service from toyota randstaduim. They do not care for there clients from the staff and managements. I ordered parts on the 4tg of November i havent recieved it till today .when i spoke to Jerald ,he said he doesnt owe me an explanation, he deals with big clients/business . I spoke with solly , he promised to deliver monday . I didnt get my delivery on monday , i called him and got another excuse. I left a messafe with the receptionist to schedule a call with me and the dealer principle . They said he will be back Wednesday. Till today nothing . I never received my parts and im not being update and this is not the first time receiving such poor service.