Bad service and lack of communication

After receiving a message that all Air bags from 2 ********** needed to be replaced, I naturally called Toyota out of concern and booked an appointment to have these replaced. I was told to bring my car in as quickly as possible and booked an appointment. I woke up at 5am to get to Toyota at 6am as that is when the service department opens. I was first in the queue and my car was booked in. This is where is goes south rapidly. I receive all call that there are no stock of air-bags and they cannot replace the air-bags and I must collect my car with a free car wash thrown in. Unfortunately majority of us need to take leave from work or make arrangements to cater for services and to be told – sorry – is not good enough. If Toyota is going to recall parts and send out a nationwide campaign to do so – where the hell is the commitment form management to implement this. This is seriously amateur hour. To add insult to injury I now have to take another day off, if and when this new air-bag/s arrives. I expect a discount on my next service or some kind of compensation of the massive inconvenience that Toyota has caused. I have phoned the dealer principle several times, but I guess playing golf or solitaire is too important to take my call. Don’t buy Toyota – rather go to their competition is the message that I got today.