Bad Customer Care - Definitely no Service

I bought a Toyota Fortuner 2013 from TOYOTA LADYBRAND in November 2018, phoned Toyota Ladybrand the very next day and informed them that the bumper keeps coming loose, I was told by Steyn to take it to a nearby Toyota Dealer which I did, I took it to Toyota Gezina and Andre from Toyota Gezina informed me that the bumper on the vehicle is not the correct model for my Toyota Fortuner. Andre from Toyota Gezina told me to take the vehicle to Motorlab who is a registered Toyota authorized repairer. Which I did and I got a quote which I send to Steyn at Toyota Ladybrand on the 30 November 2018 and to date I have not had any feed back from Toyota Lady Brand. I have phoned them and send the numerous e-mails to no avail. Today when I finally got hold of Leon the Manager of Toyota Ladybrand I was told that he is not repairing claims that is now older than 5 months, I have been sending them these claims from day one it is not my fault that it took them 8 months to final give me such and answer .

The South African Consumer Protection Act, defines a consumer as any person to whom goods and services are marketed, who is a user of the supplier’s goods, enters into a transaction with the supplier or service provider of any services and products. RIGHT TO FAIR VALUE, GOOD QUALITY AND SAFETY a) Right to quality service, when entering into agreements or contracts, consumers are entitled to the following: • Goods that is free of any defects and of acceptable quality. • High quality service that a consumer is entitled to. • Timely performance and completion of the services. • Notice of any unavoidable delays in the performance of the contract or service. b) Right to safe and good quality. • Consumers have a right to receive services and goods in working order, free of defects and good quality and the items must comply with any standards set under the Standards Act No 29 of 1993 and any other public regulations as published from time to time.

None of the consumer rights were followed or honoured by Toyota Ladybrand.