Hydepark Toyota

The most pathetic service provider hyedpark Toyota. my vehicle has been to them approximately 10+- in the last 3 months for rectifying repairs that they have performed on my vehicle. they still cant seem to get it right. Initial repair has a guarantee as it was warranty claimed +-40k.

They have put a strain on my finances as I had to hire a vehicle because they couldnt keep to their time frame given to me as ive explained to them and they kept assuring me that it will be ready as I needed it for vacation in December 2020. They therefore have given me a vehicle thats not roadworthy nor appealing to the eye as it has a cracked windscreen impairing my vision to drive putting myself and my family at risk to travel in, wheel caps missing, side mirrors broken. I refused the vehicle of which they gave me a vehicle that is unlicenced, I also refused it and therefore decided to hire a vehicle. I continued to explain them all the faults that arose after their repairs performed on my vehicle. I then told them to keep the vehicle and sort everything out that was faulty and I will fetch it January 2021 then again they assured me it will be perfect and they will ensure it gets sorted. now March 2021 still same problems

They insinuated that I was lying that the vehicle was smoking and sealed the dipstick, oil filling cap to prevent me from topping the oil up. obviously I wouldn't lie about something so severe as the vehicle smoking after their repair. however, I let it be and to date its still smoking with them still performing repairs. totally disappointed in their service.

Their manager and head technician drove the vehicle and suggested that the fuel lines be cleaned, throttle body and fuel filter and went to the extent of saying that there could be water in the tank therefore its behaving in that jerking , losing power whilst traveling. They did all of this and, still no success. the list goes on and on with them.

I had to put my job at jeopardy as I had to take the vehicle continuously to them or they had to come fetch it. Embarrassing themselves as it was on going and myself as my colleagues told me to change the brand or sell the vehicle. I am a Toyota fan but now this service provided by them isnt making me happy.

once I waited for 30 minutes for them to fetch me from work as they came through and took my vehicle once again to rectify their repair. I distinctly told them the time I will be waiting and they call me at that specific time saying they are leaving to fetch me.