Appalled by the service received from Hyde Park Toyota

1. We went to view the vehicle on Thursday (24/09/2020) and completed the pre-approval on the same day. We were advised that the vehicle needed to go for smash and grab tint first and that it would be ready for collection by Saturday. Taking this into consideration we had Purchased insurance on Friday (25/09/2020) to avoid any delays and was charged a pro-rated amount of R400 for the 5 days remaining in the month when in fact the vehicle would not be available on the day promised & would have paid less if an accurate expectation was provided. 2. On Friday, we were advised by the sales person that the vehicle needed to be checked that the smash and grab was in fact done and once tested, they would advise if he could come on Saturday to collect. We received an update on Friday afternoon that they needed to send it back for the smash and grab and that he could collect on Monday (28/09/2020). 3. On Monday, he received a call to advise that the finance person would call to run through the agreement and once done, he will receive an OTP for the approval. No such call was made to us on Monday and at 3pm, we were called by the sales person and advised that he should come Tuesday instead as we will only receive the OTP then as it was month end. 4. On Tuesday we came through in the afternoon to collect the vehicle and when we got home; realized that the “smash and grab” tint already had wear and tear. 5. We forwarded pictures to the sales person to enquire about this to which he was told that it was in fact never done and the vehicle would need to come back for this. 6. Not to mention that the vehicle only had half a tank of petrol which we understand is not compulsory for the dealership to provide but the least that you guys could’ve done is filled the tank as a courtesy for all the back an forth.

My biggest concern is that if the question about the smash and grab was never asked, that he wouldn’t have been told that the tint was never done and it would’ve been left at that even though it was charged for on the finance. This is completely *********, not to mention *******.

We also realized that a minor service was done on the Tuesday before we collected the vehicle which could explain the delays but does not explain why there was no honesty around this?

I am Shocked by the service that he received and I wanted to give the dealership an opportunity to respond before going to social media regarding this. an email was sent to the dealer principle on Friday and no response (it's now 12pm Monday). Again, it is extremely disappointing as Toyota is a well-known & trusted brand and we expect much more from them than this sort of service; Especially during this time where lockdown has affected peoples finances and sales are harder to come by. Taking into consideration there are more affordable options out there by less trusted brands which we avoided to ensure we would not experience this sort of situation.