MORE THAN A MONTH WAITING FOR A REFUND.

1. Their refund method is unacceptable. I ordered parts for my vehicle and paid as per their procedure but when the parts was supposed to arrive, one part was remaining. They promised the part would be arriving in 2 more days but it's now been more than a month and the part hasn't arrived. 2. The part that arrived on time did not fit as it was too big. I then returned and requested a refund on the same day same time but I was told I must submit a copy of my ID and proof of bank account because they will apparently deposit my refund into my bank account. I gave in the required documentation and was told my refund would be paid within 7 days. It has now been more than a month and counting, and still no refund money. I have visited the parts store more than twice since to do my follow-up and also to complain. I have also made several phone calls which most were not answered, and when answered, I would get different excuses for each time. This treatment is unacceptable and unbecoming of them. I regret ever buying from them cause I have bought and had to request refund from other Toyota branches before, but with this branch the service and treatment is awful.