UNHAPPY DISSATISFIED CUSTOMER

I BOUGHT A CAR IN FEB 2020 FROM TOYOTA IN CENTURION AND THE SALES PERSON WAS ALPHEUS MAMABOLO. THE PROCESS WAS NOT A SMOOTH ONE BUT I JUST LET IT GO. LAST WEEK ON FRIDAY I TOOK IT IN FOR A ROUTINE SERVICE AND WAS ASSISTED BY DAVID MONALEDI. HE TOLD ME IN THE MORNING WHEN I DROPPED THE CAR OFF THAT SHOULD THERE BE ANYTHING THAT IS NO COOVERED BY THE SERVICE PLAN, HE WILL CALL AND LET ME KNOW BEFORE THEY CARRY OUT THE WORK.

WHEN HE CALLED HE SAID BOTH FRONT AND REAR BRAKE PADS AND DISCS ARE WORN OUT. HE SAID THE FRONT ARE ON 0.3MM AND THE REARS ARE ON 2.5MM. I THEN ASKED TO SPEAK TO ALPHEUS WHO HAS BEEN GIVING THE RUN AROUND.

WHEN I TOOK DELIVERY OF THIS CAR IT WAS ON 129K KM AND THIS WAS ON THE 24/02/2020. I DROVE MON TO FRI TO WORK UNTIL LOCKDOWN LEVEL 5 WAS IMPLEMENTED, WHICH MEANT THERE WAS NO DRIVING AROUND ANYMORE. I WORKED FROM HOME FROM THEN TILL THE END OF JULY. WHEN I TOOK IN FOR SERVICE IT WAS ON 135K KM... I ONLY USED 6000KM FROM 24/02/2020 TILL 04/09/2020. NOW HOW DO YOU TELL ME THAT IN 6 THOUSANDS KM, I WORN OUT THE BRAKES. THIS IS THE THIRD CAR IM DRIVING. TOYOTA CENTURION SOLD ME A CAR THAT HAD WORN OUT BRAKE PADS. WHAT MAKES ME EVEN ANGRY IS THE FACT THAT DAVID TOLD ME THEY NEED TO BE REPLACED URGENTLY BUT THIS WAS NOT DONE BECAUSE JOHAN JANKOWITZ WAS NOT AVAILABLE TO AUTHORISE IT. AND THIAT WILL ONLY BE DONE ON MOMDAY.

TODAY I CALLED HIM FIRST THING IN THE MORNING AND ALPHEUS TOLD ME JOHAN IS IN A MEETING BUT WILL SPEAK WITH HIM AND GIVE ME FEEBACK. I CALLED HIM AGAIN AROUND 12 AND AGAIN HE TOLD ME JOHAN IS BUSY BUT THAT HE HAS ESCALATED THIS TO HIM AND IS WAITING FOR HIS FEEDBACK. 3 O CLOCK I CALLL AGAIN, IM TOLD ALPHEUS WENT OUT FOR A TEST DRIVE. I IN SISTED ON SPEAKING TO HIS MANAGER, AND HE TOO WAS TOO BUSY TO TAKE MY CALL. I CALLED BACK AND FINALLY SPOKE WITH HIM. SAID ALPHEUS HAS ONLY BROUGHT MY ISSUE TO HIM 15 MINUTES AGO!!!!!! I WAITING THHE WHOLE MORNING FOR NOTHING.

NOW HE TELLS ME HE IS GOING TO GET THE CHECKS AND I DONT KNOW WHAT ELSE. MY ARUGUMENT IS THAT, I BOUGHT THIS CAR THROUGH A BANK AND IF IT WAS AT ALL NOTED ON THE CHECKS THAT THE PADS WERE NOT FINE, PAYMENT WOULD BEEN WITHHELD. BUT FOR SOMEONE THAT HAS ONLY DONE 6000 KM TO WEAR OUT BRAKE PADS, IS REALLY BEYOND ME!!!!