Toyota Doesn't Honour Their Contractual Obligations!

I have been a client of Toyota's for 3 years and have purchased many vehicles from them, believing them to be a trustworthy company. After my most recent experience, they have since changed my mind.

My main complaint is with regards their extended service plan that they had convinced me to purchase (using a 3rd party insurance company partnered with Toyota).

I took my car in for its annual service in September 2021 (as per the extended plan) where I was informed that this plan had expired and that I will be required to pay cash for the service.

However, the following month I was again charged for the service plan, even though I was told it had expired. I disputed this and was handled very aggressively by Barry (the manager of the service dept. in Bryanston) who told me that it was MY fault for not dealing with the 3rd party company directly, choosing instead to trust and rely on Toyota to accurately convey information to me and act as the primary service provider in this transaction.

To date I have not received compensation or a solution from Toyota.