Toyota Auris airbag recall campaign caused me headache and pain

I would like to escalate my claim to head office. Since I have complained to the branch and till now I haven’t heard anything from them.

I used to drive an Auris. Last year I took in my car for the recall of the airbags. I booked in the car for the 14/03/2017. A week or so after that, my car started showing an error stating: “check airbag.” I then called them and took in my car on the 31/03/2017. After a few days it kept popping the same error again. I then called the technician at Toyota to inform him of this issue. On the 20/04/2017 I went there after 4pm where Dennis asked another technician to take the car and fix the error. In less than 10 minutes my car was back from the workshop and I asked him what did he do? He told me he just cleared the error code. My car was then booked in again on the 21/06/2017 when I went to pick it up, they told me that they didn’t get a chance to figure out the issue if I don’t mind, can the car stay there and I will pick it up the next day. I left the car there the next day they told me they cleared the error code.

I eventually got tired of this since they are *********** in fixing the issue that they created initially. My car never had that airbag issue until they tempered with it and every time they clear the error code!

I was involved in a car accident on the 10th of February 2018. Airbags popped on one side. On my side they didn’t and I believe its due to the error I have had on my car as the dashboard is damaged but no airbags popped. I have suffered minor injuries, still not feeling well and currently attending physiotherapy and my car is a write off.

I went to Toyota in Arcadia to inform the branch manager, Titi Rantso. He asked me to send him an email regarding this. Please see the attached email that I sent to him. Till today I have not heard anything from Toyota Arcadia. This clearly tells me that they do not care about their customers. I am highly disappointed by all this.

With this said I hold Toyota responsible for failing to fix my issue as my car never had that issue up until it went in for the campaign.

I need compensation on all the headache Toyota has caused me. This has been a very unpleasant journey with Toyota. All my family members who have put their trust in Toyota feel that you have failed them. Ever since I knew a car in my family it’s been a Toyota now I feel disappointed as I have to deal with this.

Above is the email I sent to Toyota: ********** but I haven't heard anything from them. I am highly disappointed by Toyota.