tS
tebogo S

1 reviews | Active since Sept 2016

20 Sept 2016, 14:02

Material disclosures left out now I am out of pocket!

<p>Last month I contact toyota SA customer care and asked to speak to someone about about extending my service plan for my toyota yaris hatch, I was given the contact number for innovation group by the call centre and I proceeded to contact them, I spoke to one of their agents who sold us a service plan for 4 more services on the car.</p> <p> </p> <p>I asked the agent when can we book the car in and he confirmed that we can book it in as soon the 1st deduction goes off which was the 15/09/2016. This being said I waited till after the first deduction as advised. My view is that I would not have booked the car in if the agent had adviced that I can only do so after 3 deductions had gne off and secondly that I had to wait till 75000 km before I used the service plan. These I feel the agent left out so as to secure the sale. Then I could have waited till after my 60 000km service before activating my service plan. I feel that Toyota is at faualt as innovation group is their partner and I am a toyota client.</p> <p> </p> <p>I wouldn't even have known about innovation group if Toyota had not directed me to them. To this date I havent't even received my policy document and I requested it via e-mail.</p>

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