Worst customer service EVER...do not purchase any products from Toy Kingdom!

If I could give zero stars, I most definitely would!Worst customer service EVER!!!You misled and **** to me both on 26 November 2021 as well as 1 December 2021 with an e-mail that my order was collected by The Courier Guy and is out for delivery...only to find out BOTH times that you NEVER contacted The Courier Guy to collect my parcel!You should be ashamed of your absolute disgusting customer service!You don't even provide a contact number where customers can reach you!After searching on Google for a possible contact number,I spoke to Zita at your Head office on Monday, 6 December 2021.She agreed with me that the customer service is unacceptable and she will ask Brian to contact me.Well, it's three days later and Brian hasn't contacted me!!!I follow-up on a daily basis with numerous e-mails...I never receive feedback,just useless ticket numbers!When I phoned yesterday, I could hear that Zita is talking to Brian in the background that a customer wants to speak to him...I could hear that Brian is there, but Zita advised me that Brian is unavailable!You will NEVER see me again!Toys R Us have my full support going forward!!!How difficult can it be to just be honest with your customers?!Times are extremely tough and this is **************** to pay for something that was not delivered!!!I expect someone with any kind of decency to contact me!