Useless Toy Kingdom

On May 17th I received an item from Toy Kingdom, and not only did they send me the incorrect item but the packaging of the item was in rough shape.

I almost immediately sent a query email, and asking for a refund. One week later TK rep**** saying that they'd organise for the item to be collected. On May 25th I sent through proof of banking details which TK requested, and on May 31st I was told a refund was submitted for payment which would be paid out with the next payment cycle. I waited a couple weeks and on June 22nd I emailed TK asking what's happening, they rep**** saying that they'd check how far my refund was and that someone would be collecting the incorrect item.

The item was collected on June 23rd and then when I asked them what's happening with the refund they rep**** saying that as soon as the courier delivered the item back to their warehouse they would submit the paperwork for the refund to be paid out.

YOU Toy Kingdom sent me the wrong item, it was damaged, you take forever to collect it, you lie to me, and can't even send me my refund in a timeuos manner to make up for your f-up!