MN
Marc N
1 reviews | Active since Nov 2018
11 Jul 2019, 18:52
Toy kingdom - poor service
Worst shopping experience of my life - tried to exchange a present bought on the 2/7 - three different shops - no idea on customer service - had to resort to screaming like a lunatic in their sandton branch to get things done . Pay in R509 on a bike - then they tell me Someone has thrown the box away. Took the bike anyway as I will never step into a toy kingdom again. Why do you feel a need to treat customers who are returning stuff like we have done something wrong. Bunch of ****ers
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Toy Kingdom's replyOfficial
12 Jul 2019, 07:03Hi Marc, sorry that you had a bad experience at our stores. Please send us your contact details so that our Regional Manager can get in touch to resolve this with you. Your experience in store should not have been handled as it was and we need to resolve it urgently. Thanks your team at Toy Kingdom.
Toy Kingdom's reply12 Jul 2019, 07:03
Official
Hi Marc, sorry that you had a bad experience at our stores. Please send us your contact details so that our Regional Manager can get in touch to resolve this with you. Your experience in store should not have been handled as it was and we need to resolve it urgently. Thanks your team at Toy Kingdom.