Toy Kingdom Needs New Management

Toy Kingdom delivered the wrong item and after going back and forth with them they tell me I can exchange it at a store. WHY? I paid for delivery, but I must drive out for their mistake? I then let them know they can collect the item, and it's been nearly a month and no collection. No refund. I have no use for this item and they've done this to so many customers from the reviews I've read, but they get away with it. When will we get it right to get them to own up to what they do to so many customers?!

One way or another they will collect the wrong item they sent and give me my money back.