Toy Kingdom delivered incorrect order, spoilt my daughters birthday and then ghosted me

I am truly disappointed with my experience with Toy Kingdom. I purchased a gift on the 29th Nov for my daughter's 9th birthday on the 5th Dec.

Firstly her delivery arrived late.

Secondly, when receiving the package on her birthday. It contained the incorrect order and It seemed to be someone else's order. Two customers now affected.

I contacted Toy Kingdom informing them of the mishap.

They apologized but was more concerned about collecting the incorrect products and nothing about delivering the correct order despite me expressing my concern about my and my daughter's disappointment with her not being able to open presents on her birthday and her birthday being spoilt after she spent weeks looking forward to it.

When I returned home on Monday, My daughter had unfortunately opened the one package (a planner set) and had already played and drawn in the book and used the colours. I emailed them informing them of this and still no feedback.

I have since sent them 4 emails asking for feedback and sent pics of the incorrect products but have still not received feedback. Unfortunately there is no contact number to phone and actually speak to someone.

They had collected the package with the incorrect products and i still don't have my correct order.

How do I put my daughter at ease after her birthday was already spoilt. I can't even give her a timeline of when her presents will be arriving. I've had to answer this question numerous times everyday so far and it's honestly emotionally draining and frustrating.

Unfortunately I'm not sure what else to do. I'm hoping I can at least get some sort of feedback or answers of what to expect.

Will never buy from Toy Kingdom again.