TOY KINGDOM CANAL WALK STAFF LIE AND ARE ARROGANT AT H*LL

If I could give 0 stars I would! I purchased a Bakugan set for my son around mid October. After giving him his birthday present at the end of October, we realised that one of the Bakugan that was in the set was broken. We took it back to the Canal Walk store and I spoke to someone (Kyle/Carl I think) who promised to help and source another one from Worcester store and that he will let me know when he has it or if he can't get it, he would let me know as well. I left the store believing that he would sort it out or at least contact me either way.

On calling the store now, almost 3 weeks later, I was told by his colleague that he had tried to call me which isn't true. I have no missed calls from anyone related to Toy Kingdom. Kyle promised to call me back in 5 minutes to tell me if he had managed to get the Bakugan. He was very apologetic. 5 hours later and I had heard nothing so I called the store again. This time he was as ARROGANT as anything. Saying I must take this up with the supplier rather and that he had fought and gone out of his way to assist me. I said all he needed to do was contact me (as promised) to TELL me what is happening and he had the audacity to say that he didn't realise that I wanted updates all the time. He spoke over me constantly when I tried to explain that I just need to know if he can get another one or not. I asked for the manager name and the complaints process. Manager name is apparently Cherise who is not in.

He then said goodbye, over me while I was trying to talk to him still, and put the phone down.

At no stage was a rude to him. The whole experience with Toy Kingdom Canal Walk has been pathetic. I used to shop a lot there as they have a good range of toys but I can assure you that as soon as I have my item, in the correct state that I PAID for, I will NEVER be shopping there again because I am ABSOLUTELY livid at how I have been treated.

Kyle or whatever his name is is welcome to speak to my 6 year old son directly to tell him that he can't have the toy that was bought and then we can see what kind of attitude he has.

SUCH BAD SERVICE, NO WAIT, NO SERVICE.