Toy burden....

I purchased a doll from toy kingdom that I had seen on the website. When going to the store to confirm that the doll on their floor could do everything the website said, they promised me it could. After giving the doll to my daughter for her birthday, the doll was not able to do anything. I sent an email to toy kingdom, and was contacted by head office telling me they would assist me. I just needed to go to Clearwater to get the right doll. I went to Clearwater and after about half an hour to forty five minutes, realized that they did not have the and that Cresta had 5. I went all the way to Cresta, another 30 minutes later, realized that the doll had been Incorrectly captured on the website. This is false advertising. I spoke to Bridget again who assured me that they would source the doll for me. It is now almost 4 days later and I have yet to hear a word.. I am absolutely disgusted in the service I have received. My daughter is distraught. In future I would rather support other toy shops rather than toy kingdom.