terrible service at Toy Kingdom

i ordered a lego set online on the 19th April which was on special, i paid for it and was then informed it was out of stock. They asked if i would like a refund or to purchase something else, i opted for the refund on the 21st April and was informed it had been sent for refund request to the store manager and finance department.

on the 25 April i received an email to say my order was being dispatched, i emailed to confirm what was being dispatched and received a response to say that its an automatic email when the status of your order changes and that my refund has been queued to be processed.

it is now the 4th May and i have yet to receive any response about my refund. i have sent 2 emails with no reply. Considering the size of your company i am highly disappointed and will likely never purchase from you again.