📢 Terrible Experience with Toy Kingdom – Ignoring Customer Concerns and Violating the Consumer Protection Act (Section 23)

I’m incredibly disappointed with the service from Toy Kingdom, particularly the Woodlands Mall Branch. On 19 November 2024, we saw a promotion displayed in-store: two sets of Hape Building Blocks for R599.90. The sign had no validity dates, and I even took a photo as proof.

The next day, when my husband returned to buy the gift for our daughter, he was told the promotion had ended and was charged R799.99 instead. Despite the Consumer Protection Act (Section 23) clearly stating customers are entitled to the displayed price unless otherwise indicated, the manager, Silvia, admitted the error but claimed the system wouldn’t allow the price adjustment. My husband had to pay the higher price to avoid disappointing our daughter on her birthday.

I’ve reached out multiple times, attaching proof of the display and our invoice, but Toy Kingdom has ignored every attempt to resolve this issue. This level of customer service is completely unacceptable, and their disregard for consumer rights is shocking!

Toy Kingdom, it’s time to step up and address this matter. Ignoring your customers only harms your reputation. DO BETTER.

#ToyKingdom #ConsumerProtection #DisappointedCustomer #SouthAfrica