Poor Service

I purchased a Nerf gun for my son from Toy Kingdom at Edgars Pavilion late November 2019 as a Christmas gift for my 9 year old son. After a few uses-we noticed it was not working well. We returned to the store after Christmas and debated with the staff on the fault. After some testing they found the unit to be indeed faulty.

We were then told that the factories/sources were closed and would open in January and a repair would ensue. As my son liked the device, we agreed to wait.

Weeks later, telephoned and later we visited the store in January and it seemed that our request was forgotten and we were promised that someone would get back to us.

It's now into the 3rd moth and NO contact has been made regarding this issue.

I get bugged almost everyday by my son as to when he will get his gun back.

Least to say we are not impressed by the service received and very very disappointed.

Please can someone attend to this issue with URGENCY.