☆☆☆☆☆ (One Star – Because Zero Isn’t an Option)

☆☆☆☆☆ (One Star – Because Zero Isn’t an Option) If you're considering ordering from Toy Kingdom, proceed at your own risk. I ordered an OCEAN Tamagotchi as a Christmas gift but received a different version. I promptly contacted Toy Kingdom via email on December 10th, anticipating a quick resolution. Instead, I was met with silence. I called their customer service numerous times — and couldn't get through ANY of those times. It’s baffling how a company can be so unresponsive during what is arguably their busiest season. To add insult to injury, the only response I got came on January 6th! That's over three weeks of waiting for a simple acknowledgement of their error! Their complete lack of urgency suggests that customer service is not a priority for them, even when they’re the ones at fault. I eventually found the correct item at a competitor, so Toy Kingdom has lost my business for good. While I understand that Christmas is a hectic time, the bottom line is this: if you mess up with a child’s Xmas gift, you should be doing everything in your power to make it right. Toy Kingdom failed at this, and their incompetence deserves to be noted.