Miss leading & Unprofessional service

Hi All

Note that 13/12/2020 my partner and myself went into toy Kingdom store @gateway to purchase a Baby Born set for our 3 year old daughter. After purchasing the item we went home, once we reached home we browsed through the Toykingdom booklet and notice that with a purchase of a baby born item for R1250.00 customers would receive 3 free baby born rompers with the purchase which we did not receive.

My partner and myself went into the store on the 16/12/2020 to query what we have seen, spoken to an Indian lady not to sure who she was as she did not introduce herself and a gentleman who advise us that its only for selected items and works with barcodes, which i query that and advise that on the booklet, it does not state selected items nor the colour that should be purchased which was is a total miss leading advert on the booklet. I was advise that they would contact Customer and service to query it and give me a ring back as customer service is closed on the 16/12/2020.

On the 17/12/2020 i recieved a call from M****h which am assuming his is the store manager, who also advise that they are unable to do anything and i should take it with customer service which i did advise him that i was told that you'll(Toy kingdom) will deal with it and get back to me. I was told to take it up with CS, so that the reason why am reaching out to you'll.

Total miss lead in advertising on your booklet.

Since the 17th which i raised a complaint till date i have not received any feedback or phones calls from Toy Kingdom. Even tried calling the Hot line number no one seems to pick up. I even followed up on a mail still have not received any feedback.

Totally unprofessional service provided

Thanks