INEFFICIENT CUSTOMER SERVICE

Initially I was delighted at the selection and prices of the Sylvanian Families products on the Toy Kingdom website. I happily placed an order for 5 items. The order went through and arrived within a reasonable number of days. Unfortunately, that was where the good experience ended.

On opening the box, I discovered firstly that one item was completely missing, and secondly, that one item had been entirely misrepresented on the Toy Kingdom website and arrived with NONE of the accessory items mentioned in the product description.

I sent a message on the website Contact Us, as well as a comprehensive email (on May 29th) to the Customer Services email address, quoting my order number, the product code numbers and screenshots of the products and the misleading online product description.

So far, absolutely zero response. Nothing. Not even an acknowledgement of the receipt of my query.

How unfortunate that an initially happy, satisfied customer was left feeling disillusioned and completely disenfranchised. And I wonder how long it will take to finally receive a response...?