Incorrect item

I'm so upset with the service of toy kingdom. I purchased the pets alive walking dog only to receive the shaking booty pug online. My daughter's birthday is in few days time and I have to go in store for the exchange in order for her to have a present. KZN has only 3 stores. Reason I purchased online was for the convenience and cost saving. I have tried calling head office with no answer. I want a reimbur*****t on the petrol cost for going in store and the inconvenience it's causing me. This is very frustrating.