LB
Lei B
1 reviews | Active since Dec 2018
26 Dec 2018, 11:54
Daughter did not receive Christmas gift
Ordered my daughters Christmas gifts 12 December. Received no correspondence regarding expected delivery date and sent an email to Head Office asking for delivery details - heard nothing back. Placed the order to be delivered to the mothers work address. Nothing arrived. She phoned to ask about the delivery and said they would try again later that day. The parcel was never delivered despit organising a re-delivery. My daughter did not receive her gifts before Christmas due to the tardy service of Toy Kingdom. I refuse to make a purchase through this store again due to the poor customer service and lack of correspondence.
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Toy Kingdom's replyOfficial
29 Jan 2019, 15:28Hi Lei, apologies for the late reply to your post. As discussed, we had the wrong delivery address & contact name and tried to deliver the package on a number of occasions. Unfortunately the receptionist turned the courier company away on 5 different occasions. Delivery was made early in January and we do apologise for the inconvenience. We will put in a process for future orders, to ensure that we contact the customer if we are unable to make a successful delivery within a set period of time. Thanks for taking the time to give us the feedback.
Toy Kingdom's reply29 Jan 2019, 15:28
Official
Hi Lei, apologies for the late reply to your post. As discussed, we had the wrong delivery address & contact name and tried to deliver the package on a number of occasions. Unfortunately the receptionist turned the courier company away on 5 different occasions. Delivery was made early in January and we do apologise for the inconvenience. We will put in a process for future orders, to ensure that we contact the customer if we are unable to make a successful delivery within a set period of time. Thanks for taking the time to give us the feedback.