Completely unreasonable return policy. Made my daughter cry in store!

My daughter received two gifts from Toy Kingdom - valued at over R700. The giver left the price tags on so that we could return if necessary. The gifts were ill-suited so on Sunday, 22 April I made a special trip to the Waterfront store to return the items and select something new in store.

I had to wait a while and so my daughter chose a replacement only to be told by the supervisor when she arrived that no returns without a slip were allowed. I understand this enforcement in certain instances but in this instance the boxes were clearly unopened and in perfect condition with Toy Kingdom price tags. I asked to speak to the manager and was told there was no manager working that day (surely Sunday is one of the busiest retail days?!) My daughter burst into tears when I told her she could not have the replacement and not a single staff member showed any empathy. BTW she has also pointed out a Buzz Lightyear toy valued at R1800 as what she wanted for her birthday. So you've already lost that and all my future business.

My email to the customer service email address (from your website) on the same day has been unanswered. I cannot below the complete lack of customer service - you have lost a very longstanding and loyal customer. Plus as many other people as I can possible share this story with. Shame on you!