Christmas nightmare.... when the item is incomplete with a dash of poor customer care.

Not a happy chappy.

Ordered in time for christmas a Crazon Intelligent robotic dog. Opened it up to put batteries and test it out. No charging cable to charge the lithium battery.

2 paw patrol activity books received with one bubbles.

When contacting customer care on email no one phoned at first. They asked would I like to go in to the nearest store and exchange it or can they arrange a exchange with courier. I opted for the courier option.

Courier came within a hour to collect without anyone confirming when collection would be. I was at work. Item was ar home.

2 hours later someone phoned and said they were phoning to make arrangements to collect. I asked when when would the new one arrive. They said there isn't stock. They checked with there other outlets while we were on the phone. Other outlets were out of stock. I told them I either want a replacement by the 22nd December or a charging cable.

The person advised a manager would phone me the next morning.

To date no one has phoned me back and the courier keeps coming to collect.

Customer care is pretty poor. I understand people are tired and this time of the year is stressful.

I feel like this is a demo model or a returned item as it was flat and the cable is missing..

I paid full price. I didnt pay for problems.

A christmas disaster for my nephew with autism.