Bubblegum tablet

I had purchased a bubblegum tablet for my toddler for Christmas and had returned it on the 30/12/2023 due to the screen not working and the charging pin also not working.

I was told that they will send it to the manufacturer on the 05/01/2024 and would get an email outlining the progress.

I had then called the store on the 05/01/2024 at 5pm to find out what was happening as i never got the email and the lady said that they are waiting to send an entire batch of faulty tablets back to the manufacturer and I would once again get an email of the progress on 12/01/2024...... once again nothing has been done.

This is not fair business practice. You sold me a faulty device and instead of sorting out an issue it is being prolonged.

Someone really needs to look into this from Consumer Protection as i feel as though this is wrong.