Bad Service

I would like to make other potential customers aware of the following I purchased a Bubblegum Tablet for R2000 on 7th Sept 2019 as a birthday gift for my grandchild. This might be small change for some but is a lot for a Pensioner. On switching this on for the first time to test it today 13th Sept to make sure that it's working before my 7day exchange period expires. On Switching it on it opened up on the create a Google account screen and would not open any further from there. It asked for other information which I do not possess. Called Toy Kingdom Blue Route and asked if I could bring the unit in to their store to save me going all the way to Canal Walk I got a reply from a young man there saying that if I drop it there the supplier will collect it from there and charge me for collection this I could not understand. Then I called Canal Walk told me the Manager Zimkita was not there but I can bring it in to send to the agents or could do an exchange. I then called Blue Route again and asked why can't I drop the tablet there it is within your 7 day exchange period and you can do an exchange because it's the same thing Canal Walk was going to do. I eventually got to speak to Nicole the Supervisor at Blue Route who really tried her best to help and make sense of what I was experiencing going back and forth between the two stores. She then put me onto Rosalind the Regional Manager who I called. Roslinds reply was it's like when a cell phone is purchased and gives problems it's not exchanchable whether it's in the 7 day exchange period or not, I'll give you the suppliers number call them and they will collect it from you and report back on the unit. What frustrated me most about this is that firstly it's now my problem and the approach from staff about this entire process. Nowhere up front on the till slip does it state that a Tablet or Cell phone is not exchangeable which renders this very *********. The slip STATES, I quote 1 GOODS MAY BE ECHANGED 2 WITHIN 7 DAYS OF PURCHASE 3 IN ORIGINAL SEALED PACKAGING 4 WITH ORIGINAL CASH SLIP 5 NO CASH REFUNDS Secndly the unit is not working properly and all I wanted was to take the unit in and rightfully exchange it in terms of their conditions of sale for one that is working properly and this was not as easy as one expected it to be but faced rather with a pass the buck frustration taking the money and that's as far as their interest goes. Good business ethics are so difficult to find nowadays and hope that Toy Kingdom can find it within themselves to take corrective action and instill some good faith in doing further business with them again.